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Each agreement with a utility or municipality is a little different and is tailored to meet the needs of the community. The partnership allows Service Line Warranties of America to offer customers the most competitive monthly fee on available services. Under all partnerships, the decision by residents to sign up for a SLWA service plan is completely optional.
Service Line Warranties of America, and its parent company HomeServe, are proud of their A+ ratings with the BBB. The BBB notes that the relatively small number of complaints (300 over last 3 years) for a company the size of SLWA/HomeServe (3 million customers with millions of interactions and 1.1 million repairs over the same 3 year period) is one of the positive factors contributing to the A+ rating. Service Line Warranties of America and HomeServe take each customer concern seriously and works to resolve the issues to the customer's satisfaction.
Typically no. Most homeowners are surprised to learn that they are responsible for the repair and the replacement of their broken, blocked or leaking utility lines on their property. While most basic homeowners policies will pay to repair the consequential damage that results from failed utility lines, they do not cover the repair itself. We encourage homeowners to call their insurance company to determine actual coverage. If homeowners live in a condominium or duplex dwelling, they are also encouraged to contact their homeowners association to determine if coverage is needed prior to enrollment.